TERMS AND CONDITIONS

WEBSITE NOTICES AND POLICIES - LAST UPDATED:  4/29/2011

Royal, Canin, USA, Inc. ("Royal Canin") maintains this United States website and online shopping portal ("Website") for your use in accordance herewith.  Your access to and use of the Website is subject to the following terms and conditions ("Website Terms & Conditions") and all applicable laws.  By accessing and browsing the Website, you agree, without limitation or qualification, to be bound by the Website Terms & Conditions, Webshop Terms & Conditions and Privacy Policy (collectively, "Notices and Policies"), in addition to other terms and conditions that may appear throughout the Website.

Royal Canin reserves the right to make changes to the Website and the Notices and Policies at any time.  As a Website user, you are responsible for regularly reviewing our Notices and Policies in order to remain informed of our practices and your obligations as you visit and use the Website.  If you do not agree to be bound by the Notices and Policies, your sole remedy is to not use the Website.  We will revise the "last updated" date at the top of this page when changes are posted to this Website Terms & Conditions.

DISCLAIMERS OF WARRANTY

YOU EXPRESSLY AGREE THAT YOUR USE OF THE WEBSITE IS AT YOUR SOLE RISK.  THE WEBSITE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.  ROYAL CANIN AND ITS OFFICERS, DIRECTORS AND EMPLOYEES, AS WELL AS ITS THIRD-PARTY AFFILIATES, AGENTS, CONTRACTORS, DISTRIBUTORS, MERCHANTS OR SPONSORS (COLLECTIVELY, "THIRD PARTIES"), CANNOT AND DO NOT WARRANT THAT YOUR USE OF THE WEBSITE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.  NEITHER ROYAL CANIN NOR ITS THIRD PARTIES HAVE ANY RESPOSIBILITY FOR YOUR ACTION OR INACTION IN CONNECTION WITH THE WEBSITE OR FOR ANY DAMAGE TO YOUR COMPUTER OR DATA OR ANY OTHER DAMAGE YOU MAY INCUR IN CONNECTION WITH YOUR USE OF THE WEBSITE.  NEITHER ROYAL CANIN NOR ITS THIRD PARTIES WARRANT THE ACCURACY, INTEGRITY OR COMPLETENESS OF THE CONTENT PROVIDED ON THE WEBSITE NOR THE PRODUCTS OR SERVICES OFFERED FOR SALE ON THE WEBSITE.  ROYAL CANIN AND ITS THIRD PARTIES SPECIFICALLY DISCLAIM ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.  NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY ROYAL CANIN OR ITS THIRD PARTIES SHALL CREATE A WARRANTY, EXCEPT WHERE THE EXCLUSION OR LIMITATION OF CERTAIN WARRANTIES IS PROHIBITED BY LAW.
LIMITATIONS OF LIABILITY UNDER NO CIRCUMSTANCES SHALL ROYAL CANIN OR ITS THIRD PARTIES BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES THAT RESULT FROM YOUR USE OR INABILITY TO USE THE WEBSITE, INCLUDING YOUR RELIANCE ON ANY INFORMATION OBTAINED FROM THE WEBSITE THAT RESULTS IN MISTAKES, OMISSIONS, INTERRUPTIONS, DELETION OR CORRUPTION OF FILES, VIRUSES, DELAYS IN OPERATING OR TRANSMISSIONS, OR ANY FAILURE OF PERFORMANCE.  THE FOREGOING LIMITATION OF LIABILITY SHALL APPLY IN ANY ACTION, WHETHER IN CONTRACT, TORT OR ANY OTHER CLAIM, EVEN IF AN AUTHORIZED REPRESENTATIVE OF ROYAL CANIN HAS BEEN ADVISED OF OR SHOULD HAVE KNOWLEDGE OF THE POSSIBILITY OF SUCH DAMAGES.  BY YOUR USE OF THE WEBSITE, YOU ACKNOWLEDGE THAT THIS PARAGRAPH SHALL APPLY TO ALL CONTENT AND MERCHANDISE AVAILABLE THROUGH THE WEBSITE, EXCEPT WHERE THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES IS PROHIBITED BY LAW.  UNDER NO CIRCUMSTANCES WILL ROYAL CANIN BE LIABLE TO YOU FOR ANY AMOUNT EXCEEDING ONE THOUSAND U.S. DOLLARS ($1,000.00 USD).

LINKS TO OTHER WEBSITES

Royal Canin provides certain links to other Internet sites or resources as a service to visitors of the Website.  Because we have no control over such sites and resources, we are not responsible for the availability of such external sites or resources, and we do not endorse and are not responsible or liable for any content, advertising, products or other materials on or available from such sites or resources.  Royal Canin shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site or resource.

INTENDED FOR USERS OVER 13 YEARS OF AGE

The safety of children is very important to us.  Although the Website is intended for use by persons at least 13 years of age, and we have processes in place designed to help prevent participation in our Website communities and services by persons under 13 years of age at time of registration, Royal Canin cannot prohibit minors from visiting our Website and must rely on parents and guardians who are at least 18 years of age at time of use to decide which materials are appropriate for children under 13.  Royal Canin will not knowingly collect personal information from children under 13.  Please see our Privacy Policy for more information.

LIMITATIONS REGARDING INFORMATION, ARTICLES AND ADVICE

Royal Canin offers articles, information and advice to pet owners, pet enthusiasts and members of the dog and cat communities through the Website for educational purposes only.  Any information offered through the Website is not intended to diagnose, treat or cure any animal and is not a substitute for veterinary care provided by a licensed veterinarian.  For any medical or health related advice concerning the care and treatment of any dog or cat, call or visit your regular veterinarian or local animal hospital.

PRODUCT DISPLAY AND COLORS

The Website attempts to display product images as accurately as possible.  However, Royal Canin cannot guarantee that the color you see matches the product color.  Note that the display of color may depend, in part, upon the monitor you are using.

ERRORS ON WEBSITE


Prices and availability of products and services are subject to change without notice.  Errors will be corrected where discovered, and Royal Canin reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions at any time.

INDEMNITY

You agree to indemnify and hold Royal Canin and its officers, agents, employees and other partners and Third Parties harmless from any loss, liability, claim, or demand, including reasonable attorneys’ fees, made by any other third party due to or arising out of your use of the Website, including your use of the Website to provide a link to another site or to upload content or other information to the Website.

DISPUTES

This Website is operated by Royal Canin, with offices in the United States of America.  If there is any dispute regarding this Website, by using this Website you agree that the dispute will be governed by the laws of the State of Missouri without regard to its conflict of law provisions.  You agree to personal jurisdiction and venue in the courts of the State of Missouri, St. Charles County.

TERMINATION OF WEBSITE USE

Royal Canin, in its sole discretion, may terminate your account, membership registration or similar uses of the Website at any time.  Royal Canin reserves the right to change, suspend or discontinue any or all aspects of the Website at any time, without prior notice.  Upon termination, you will have no account or similar Website membership rights to the Website.  Our proprietary rights, disclaimers of warranty, indemnities, limitations of liability, disputes and intellectual property provisions shall survive any such termination.  Royal Canin may provide notice of termination by regular mail or e-mail.

COPYRIGHT, TRADEMARK, AND OTHER INTELLECTUAL PROPERTY RIGHTS

You should assume that everything you see or read on the Website is copyrighted unless otherwise noted and may not be used without the written permission of Royal Canin except as provided in the Notices and Policies or in the text of the Website.  Royal Canin neither warrants nor represents that your use of materials displayed on the Website will not infringe rights of third parties not owned by or affiliated with Royal Canin Images of people or places displayed on the Website are either the property of or used with permission by Royal Canin.  The use of these images by you or anyone else authorized by you is prohibited unless specifically permitted by the Notices and Policies or written permission provided elsewhere on the Website.  Any unauthorized use of the images may violate copyright laws, trademarks laws, the laws of privacy and publicity and communications regulations and statutes.

You may copy and use material displayed on the Website for noncommercial, personal purposes only, provided you also retain all copyright and other proprietary notices contained on the materials.  You may not, however, distribute, modify, transmit, reuse, repost or use the content of the Website for public or commercial purposes, including the text, images, audio and video, without written permission from Royal Canin.

The trademarks, logos and service marks (collectively the "Trademarks") displayed on the Website are registered and unregistered Trademarks of Royal Canin and others.  Nothing contained on the Website should be construed as granting, by implication, estoppel or otherwise, any license or right to use the Trademarks displayed on the Website without the written permission of the owner.  Your misuse of the Trademarks displayed on the Website, or any other content on the Website, except as provided in the Notices and Policies, is strictly prohibited.  You are also advised that Royal Canin will aggressively enforce its intellectual property rights to the fullest extent of the law, including the seeking of criminal prosecution.

Any communication or material you transmit to or through the Website by e-mail or otherwise, including any data, questions, comments or suggestions, is, and will be treated as, non-confidential and non-proprietary.  Anything you transmit or post may be used by Royal Canin or its affiliates for any purpose, including, but not limited to, reproduction, disclosure, transmission, publication, broadcast and posting.  Furthermore, Royal Canin is free to use any ideas, concepts, know-how or techniques contained in any communication you send to the Website for any purpose whatsoever including, but not limited to, developing, manufacturing and marketing products using such information

ALLEGING COPYRIGHT INFRINGEMENT

If you suspect copyright infringement on our Website, use the following instructions to let us know.  We will respond to notices of alleged infringement that comply with the Digital Millennium Copyright Act.  Be sure to consult with your attorney if you suspect copyright infringement.

Send us written notice by regular mail.  To expedite our process, please use the following format:

1) Describe the material you believe has been infringed.  For example, "The copyrighted work of concern is the picture at _____."  Include the specific Internet address or URL if applicable, and include any relevant proprietary registration information.
2) Describe the material that you claim is infringing the work you identified in #1 above.  Details are important.
3) Tell us how to contact you.  Include your name, address, telephone number, and e-mail address.
4) Tell us how to contact the user(s) who posted the material you believe infringes your work.  Include e-mail address if available.
5) State the following: "I believe, in good faith, that use of the copyrighted material described above is not authorized by the copyright owner or its authorized representative.  I swear, under penalty of perjury, that the information in this notification is true and accurate to the best of my knowledge, and that I am the copyright owner or authorized to act on behalf of the copyright owner of the exclusive right allegedly infringed."
6) Be sure to sign your written notice to us.
7) Mail your written notice to Royal Canin, USA, Inc., Attention: Online Customer Relations, 500 Fountain Lakes Blvd Suite 100, St. Charles MO 63301.

If the person(s) who posted the original content sends us a counter notification, we will forward a copy of that notice to the person who filed the first notice and restore the material in question.

To file a counter notification with us, send us written notice by fax or regular mail.  To expedite our process, please use the following format:

1) Identify the material that Royal Canin has removed or disabled.  Include the specific Internet address or URL if applicable.
2) Tell us how to contact you.  Include your name, address, telephone number, and e-mail address.
3) State that you consent to the jurisdiction of Federal District Court for the judicial district in which your address is located (or Missouri if your address is outside of the United States), and that you will accept service of process from the person who provided notification to Royal Canin of the infringement or an agent of such person.
4) State the following: "I swear, under penalty of perjury, that the information in this notification is true and accurate to the best of my knowledge and that the material identified above was removed or disabled as a result of a mistake or misidentification of the material to be removed or disabled."
5) Be sure to sign your written notice to us.
6) Mail your written notice to Royal Canin, USA, Inc., Attention: Online Customer Relations, 500 Fountain Lakes Blvd Suite 100, St. Charles MO 63301.

CONTACT US

If you have questions about our Notices and Policies, you may contact us at:

Phone:   (888) 213-4486 (U.S. Customers), 8 a.m. to 5 p.m. Central, Monday through Friday

E-mail: info@royalcanin.us

Mail:     Royal Canin, USA, Inc., ATTN: Corporate Affairs, 500 Fountain Lakes Blvd., Ste. 100, St. Charles MO 63301