ROYAL CANIN® Partner Benefits for Pet Specialty Retailers
ROYAL CANIN is committed to investing in the pet specialty retail community to build a more customer-centric approach. To better serve your business, we have added additional field sales coverage to increase the frequency of visits to your retail location, a dedicated Order Services Team to capture and service your orders, and a Technical Services Team of veterinary technicians made available to you and the consumer to answer questions and provide nutritional consultations.
We are here to serve you:
- The Order Services Call Center is open from 7am – 7pm CST Monday – Friday to take your order
- For your convenience we offer a 24 hour online ordering option made available through our Gateway Partner Portal
Payment Discount Options:
- ACH Discount of 3%
- Credit Card Discount of 1%.
- NO MINIMUM ORDER REQUIREMENTS
- ACCESS TO THE ENTIRE RETAIL PRODUCT CATALOGUE
- FLEXIBLE DELIVERY OPTIONS at no additional charge
- OUTBOUND CALL ORDER REMINDERS for regular route deliveries
- NO SURCHARGES for placing online or phone orders
- 0.75% SHRINK ALLOWANCE added to every invoice
- 5 DAYS TO REPORT ANY DAMAGES OR ERRORS in order shipments
PLEASE REMEMBER: In order to take advantage of the benefits you receive by ordering directly from Royal Canin you must have a completed application on file
To get started today, simply contact the Royal Canin Order Services Team at 1.888.291.1917.