ROYAL CANIN® Partner Benefits for Pet Specialty Retailers

ROYAL CANIN is committed to investing in the pet specialty retail community to build a more customer-centric approach. To better serve your business, we have added additional field sales coverage to increase the frequency of visits to your retail location, a dedicated Order Services Team to capture and service your orders, and a Technical Services Team of veterinary technicians made available to you and the consumer to answer questions and provide nutritional consultations.


We are here to serve you:

  • The Order Services Call Center is open from 7am – 7pm CST Monday – Friday to take your order
  • For your convenience we offer a 24 hour online ordering option made available through our Gateway Partner Portal

Payment Discount Options:

  • ACH Discount of 3%
  • Credit Card Discount of 1%.

Additional Benefits:

  • FLEXIBLE DELIVERY OPTIONS at no additional charge
  • OUTBOUND CALL ORDER REMINDERS for regular route deliveries
  • NO SURCHARGES for placing online or phone orders
  • 0.75% SHRINK ALLOWANCE added to every invoice
  • 5 DAYS TO REPORT ANY DAMAGES OR ERRORS in order shipments

PLEASE REMEMBER: In order to take advantage of the benefits you receive by ordering directly from Royal Canin you must have a completed application on file

To get started today, simply contact the Royal Canin Order Services Team at 1.888.291.1917.